On the floors of a hotel, guests expect more than just a clean and tidy room: they expect to be respected, greeted, known and recognised. The head housekeeper, floor housekeepers, chambermaids and valets play a crucial role in the guest experience.

In the hotel business, it all starts with a smile. Even before they discover their room, your customers are already forming an opinion about your establishment. That's why a warm welcome is not just a protocol, it's a real driver of delight... and loyalty.

As a hotel or restaurant manager, you and your teams give their best every day to offer your customers memorable experiences, tinged with excellence and attention. You work tirelessly to ensure that every detail counts, and that every moment is synonymous with satisfaction. But sometimes, despite all your efforts, a grain of sand gets in the way.