In the hotel business, it all starts with a smile. Even before they discover their room, your customers are already forming an opinion about your establishment. That's why a warm welcome is not just a protocol, it's a real driver of delight... and loyalty.

As a hotel or restaurant manager, you and your teams give their best every day to offer your customers memorable experiences, tinged with excellence and attention. You work tirelessly to ensure that every detail counts, and that every moment is synonymous with satisfaction. But sometimes, despite all your efforts, a grain of sand gets in the way.

Giving empathy and active listening back the place they deserve means giving the hotel industry back its finest vocation: that of welcoming, serving and, above all, honouring people.

Hospitality and service are far from being synonymous...