On the floors of a hotel, guests expect more than just a clean and tidy room: they expect to be respected, greeted, known and recognised. The head housekeeper, floor housekeepers, chambermaids and valets play a crucial role in the guest experience.

Giving empathy and active listening back the place they deserve means giving the hotel industry back its finest vocation: that of welcoming, serving and, above all, honouring people.