In the hotel industry, every detail counts when it comes to providing a memorable customer experience. Security staff, often perceived solely as guarantors of safety, actually play a much more subtle and decisive role. Often the guest's first point of contact with the hotel, they embody both vigilance and hospitality, combining authority and kindness.

On the floors of a hotel, guests expect more than just a clean and tidy room: they expect to be respected, greeted, known and recognised. The head housekeeper, floor housekeepers, chambermaids and valets play a crucial role in the guest experience.

As a hotel or restaurant manager, you and your teams give their best every day to offer your customers memorable experiences, tinged with excellence and attention. You work tirelessly to ensure that every detail counts, and that every moment is synonymous with satisfaction. But sometimes, despite all your efforts, a grain of sand gets in the way.